A short observation will suffice to reach a conclusion that the Internet shopping market has grown exponentially during the last few years. In fact – the chances are that you, the reader of these lines, have completed at least one Internet shopping transaction during your overall web activity. Statistics show that during the last few years, the trend is so apparent that there are places in which people conclude more online purchases than physical ones.
It is easy to see that a tidal wave is sweeping the shores of advertising and marketing: the product ought to be of high quality, so the buyers would recommend it and post favorable reviews, the delivery must be swift to be able to compete with physical pick-up, the price must be attractive, the service must be courteous as the buyer is met on a virtual level – and above all, creating customer loyalty is the key to Internet selling success.
Within the next paragraphs, we will review the online shopping trend from a critical point of view and we will deduct who this service fits best, what is to be done and more importantly – how one can start his own virtual store.
Virtual Store – How Does it Work?
The “classic” form of a virtual store (it's difficult to call a term that has been around for several years – classic) is based around the concept of a visitor that enters the website, sees a product he covets, adds it to the “shopping cart”, adds additional related products and finally – reaches the virtual cashier to pay.
This basic shopping model, taken from the physical realm, exists mainly to bridge over the psychological barriers of paying an unknown person. As the market has grown and the confidence of buyers has increased – new shopping models were introduced: group sales, auctions, price guessing, offering a price, submitting a low price and more.
Behind the scenes, a labor takes place, that both the buyer and the seller are not aware of. Just imagine the intricacies: a shopping cart is displayed, a registration of the customer's information is completed, the information is getting verified with the credit card company, the information gets approved, a payment request is made, interpreted and gets the purchase approved... To make things more difficult – the entire range of actions is done within a secure data channel.
As far as the buyer is concerned, he clicked the “pay” button and got his confirmation. All the seller needs to know is how to access the order, to see if it has been paid for and ship the item.
The technologies used today make these processes so simple, that the webmaster is not worried (or even, unaware) of technical terms such as SSL, databases, HTTPS and more – the systems offered today allow the creation of virtual stores with ease, with all the technical mumbo-jumbo being carefully concealed behind the curtains, providing both the buyer and the seller a perfect experience.
Virtual Store – Is It Worth It?
The advisability of opening up a virtual store is undoubtful. For a business, we're talking about vast resource savings: apart from storing the items and their shipment, the business does not need to worry about staff, salespeople, customer service personnel and so on – consider the implications of not requiring this workforce. The virtual store is your perfect salesperson and assistant – it operates 24/7, uninterrupted. If the website has been subject to search engine optimization, it would be safe to assume that the inquiries will be relevant – if someone has been searching for a product and reached your website following a search engine result, he is more likely to purchase the relevant product.
In addition, the technical procedure is fairly simple in most cases, and other than several settings that need to be customized (for example: your shipping arrangements, installment preferences and payment options), no technical work is required to reach a state of having a fully operational virtual store.
Since it's that simple, most website owners are more than capable of completing these simple steps and sell their merchandise. It means that even if you have a brand website, you can easily sell a product or two, while creating a new income flow, while not damaging the purposes of the website, and with no additional charge. Examples include: a brand site of a writer that sells his books online, a professional who offers services while allowing to pay for them from within the website, an association that accepts donations in the form of products (without actually shipping anything) and more. As the process is that unsophisticated, you can find numerous creative uses for that mechanism – as many as your imagination allows.
Virtual Store – What to Be Aware of?
As we are speaking of a medium different from physical stores, the perils to consider are different as well.
The most critical issue is the creation of trust. Many people are still fearful of handing out their credit card number to some anonymous figure they have never met. You must do anything in your power to provide that feeling of safety and convince that you can be trusted with the buyer's money. Many stores display contact information and privacy policy – as well as means such as an online chat session with a live person, that guides the customer while making the purchase.
Another important aspect is the security and the fraud prevention means. Online money transaction includes the transmission of data across several parties – so this transmission must be completely secured. That way, no unsolicited third party can get in the middle of the process and become exposed of the payment information. It is important to clarify that in most cases, the security efforts are done in advance, without any hassle required of the website owner – but for the peace of mind, it is still advised to contact the provider of the system and be certain of these parameters, and even display them publicly on your website. Have you ever made a purchase on a website that displays a picture of a padlock, the abbreviation SSL or credit card logos? These signs were placed there by the owner of that website to exhibit the feeling of safety.
The last thing to consider is the quality of service and the product. As anyone can set a virtual store – to get ahead, you must have an advantage over your competition: a unique product, an extraordinary service, full availability for inquiries, a winning price and so on. Assume that you must overcome dozens of competing store owners to “win” the purchase – think of any advantage that may tip the scale in your favor.
Virtual Store – Who Needs It?
As we have demonstrated earlier in the “Is it worth it?” paragraph, people can make vast profits of creating a virtual store. As it is safe to recommend website building to anyone, we feel certain enough to extend this recommendation and suggest that if you already own a website, you should add a store to it.
In fact, every website can benefit from adding a store to its pages. Best case scenario is that the products will be looked for and purchased. The worst case is – at least you have a shot at making extra profit without any hassle.
Even if the website does not revolve around selling products, you can always offer supplemental products for sale, or products you recommend. We have mentioned authors, professionals and associations. What about souvenirs? Peripheral equipment? You can often find websites of personal fitness coaches, for example, that sell exercise equipment – or blogs that sell products their owners recommend. Everyone's a winner in this situation – the buyer gets a chance to buy the product he was impressed of, the manufacturer gets another purchase and the website owner gets a commission for mediating between the buyer and the seller.
Virtual Store – Where Do I Begin?
It is very easy to start a virtual store in today's website building market. Most systems already include store modules and features of shopping carts and product pages. Those that do not offer it right away are often flexible enough to allow you to add such features.
Prior of pursuing the technical intricacies, you should invest time in making a business plan that depicts the processes of sale, the pricing plans, the profit model, product prices, payments and shipment options. Investing time in planning will save you the trouble of solving problems later on, when orders will start pouring in.
Often, the technical process is no harder than checking a couple of checkboxes and setting few properties to reflect your specific preferences and business plan – after which you will be likely to proceed to creating the products themselves. Commonly enough, creation of products does not differ by a great length from the creation of a simple page – you will just have to set up a price, shipment costs and taxes.
Following that, you may display your products to the public! Do not restrict yourself to your website alone – use price comparison websites, review sites, advertising and more. Shortly after, you will be able to see the fruits of your labor and start earning from a new direction – selling products online via a virtual store!